How 4C Foods Went From Unsupported Biometrics to Access Control That Just Works
Unsupported biometrics replaced with reliable card and app access
Onboarding new users again after a hard stop
Direct support from real engineers who are always available
The 4C Foods story
When the Old System Couldn’t Onboard Anyone New
As a food manufacturer, 4C Foods has to meet strict safety and security standards. When Tito Cruz, VP of Manufacturing, set out to modernize facility security, reliability was at the top of his list — and the company’s previous system had become unmanageable, plagued by turnover, poor support, and onboarding failures.
The old biometric-based system couldn’t keep up. Support requests went unanswered, new users couldn’t be added, and internal reliability suffered. “We got to the point where we weren’t able to onboard anybody new. That was a hard stop for us,” Cruz said.
“It just kind of dwindled,” he said. “We weren’t being supported, and no one could fix the issues.”
The Solution
A Partner, Not Just Another Vendor
The team needed more than a vendor — they needed a partner. When evaluating Coram and Verkada, the decision came down to trust and responsiveness. Coram’s lean, service-focused approach and its ability to deliver a modern card-access solution made the difference.
The installation process was smooth, and support was immediate. “Even when we ran into issues, there was a lot of feedback and help walking us through it,” Cruz said.
Coram stood out for a few specific reasons:
- Reliability: Stable, consistent performance from day one
- Responsiveness: Immediate feedback and quick resolutions from real engineers
- Ease of use: Card and app access that streamline daily operations
- Partnership: A direct relationship with a team that’s “always available.”
- Confidence: Assurance of food safety, compliance, and employee protection
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The Benefits
Online, Reliable, and Ready for New Users
Within the first month, the system proved stable and consistent. “It’s been online, it’s been reliable. Any small hiccups, we’ve received an email about it or fixed it internally,” Cruz said.
The transition from biometrics to card readers, plus Coram’s mobile app, improved convenience and control. “The app was a nice touch… to be honest, I use that more than my card.”
What 4C Foods Is Doing with Coram
- Onboarding new users again: A scalable system that adds people without the hard stop the old platform hit.
- Opening doors with a card or the app: Convenient access for daily operations — Cruz uses the app more than his card.
- Staying informed with real-time alerts: Small hiccups surface by email and get fixed quickly, internally or with Coram’s help.
- Reaching real engineers directly: Fast, personal support instead of getting lost in the shuffle.
- Protecting people and product: Access control that backs food safety, compliance, and employee protection.
Asked how he’d describe Coram, Cruz summed it up simply: “Reliable, friendly, willing to help you out… always available when you need them.” For a food manufacturer that had hit a hard stop on onboarding, reliability was the requirement — and it is what 4C Foods got.
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I wanted to develop a relationship with our security company… with our previous provider, I didn’t know who to contact. I was afraid we’d get lost in the shuffle.
Our access control went from unreliable and unsupported to consistent and reliable… It just works!
