How Bliss Car Wash Eliminated Hours of Video Review and Improved Customer Satisfaction

A Technology-First Operator Built for Speed, Slowed Down by Legacy Video

Bliss Car Wash is a California-based express car wash brand with more than a dozen locations across Southern California and an expanding presence in Las Vegas. Built around speed, sustainability, and technology, each site spans more than an acre with two wash tunnels and 24 vacuum stalls, all operated by a lean team focused on delivering a great guest experience.

That focus was disrupted by a legacy video system. Investigating damage claims or locating a specific vehicle meant manually reviewing hours of footage, often without a license plate or precise timestamp. Team members spent valuable time behind a workstation instead of supporting operations and customers.

For a business built on operational efficiency, video that couldn't quickly answer questions had become a growing bottleneck.

The Solutions That Made It the Obvious Pick

When Bliss evaluated a new video platform, the question wasn't "which camera brand," it was "which system actually answers a question when we ask it." Coram stood out for a few reasons:

• AI Search: Find people, vehicles, or objects in seconds using natural language.
• Mobile Access: Access every camera, at every site, from your phone with full desktop functionality.
• Cloud-Based Evidence: Share footage instantly with a secure link.
• Instant Sharing: Share video with guests or responders in one tap.
• Easy to Learn: Get new employees up and running in minutes, not days.

{{quote-banner-1}}

‍

How Bliss Uses Coram Every Day

Now that Coram is in place, video isn't a project the team does after a shift. It's part of the shift.

Here's what that looks like in practice across a Bliss site:

• Resolve Claims on the Spot: Review footage with the guest and close damage claims before they leave the lane.
• Keep Managers on the Floor: Investigate live or historical footage from anywhere, right from a phone.
• Share Evidence in Seconds: Send video to guests instantly with a single tap.
• See More Without More Staff: Let AI monitor every corner and surface only the events that matter.
• Get New Managers Productive Faster: An intuitive platform shortens training and speeds adoption.
• Scale with Confidence: Manage every location from one platform with a consistent experience across every site.

The biggest change isn't just faster investigations, it's how managers spend their time. Instead of scrubbing through footage, they're helping customers, coaching employees, and running the operation. AI keeps watch across every corner, giving the team confidence that nothing important is missed without adding headcount.

{{quote-banner-2}}