Reliable, responsive, and easy to manage, Coram’s access control system helps a major food manufacturer protect its people and products with confidence.
✅ Customer Snapshot
✅ Customer: 4C Foods
✅ Industry: Food Manufacturing
✅ Use Case: Facility security, compliance, employee safety
✅ Segment: Manufacturing & Industrial
When Tito Cruz, VC of Manufacturing at 4C Foods, set out to modernize facility security, reliability was at the top of his list. The company’s previous system had become unmanageable – plagued by turnover, poor support, and onboarding failures. “We got to the point where we weren’t able to onboard anybody new. That was a hard stop for us,” he said.
Before Coram (Challenge)
As a food manufacturer, 4C Foods has to meet strict safety and security standards. But its old biometric-based system couldn’t keep up. Support requests went unanswered, new users couldn’t be added, and internal reliability suffered. “It just kind of dwindled,” Cruz said. “We weren’t being supported, and no one could fix the issues.”
The Switch to Coram
The team needed more than a vendor – they needed a partner. When evaluating Coram and Verkada, the decision came down to trust and responsiveness. “I wanted to develop a relationship with our security company… with our previous provider, I didn’t know who to contact. I was afraid we’d get lost in the shuffle,” Cruz explained.
Coram’s lean, service-focused approach and ability to deliver a modern card-access solution made the difference. The installation process was smooth, and support was immediate. “Even when we ran into issues, there was a lot of feedback and help walking us through it,” Cruz said.
Life With Coram (Results)
Within the first month, the system proved stable and consistent. “It’s been online, it’s been reliable. Any small hiccups, we’ve received an email about it or fixed it internally,” Cruz said. The transition from biometrics to card readers (and the addition of Coram’s mobile app) improved convenience and control. “The app was a nice touch… to be honest, I use that more than my card.”
Before → After
- Unreliable, unsupported biometric system → Consistent, dependable access control
- Poor communication and long delays → Fast, personal support with real engineers
- No onboarding capability → Scalable system ready for new users
- Limited flexibility → Convenient app and card access with real-time alerts
Why Coram?
- Reliability: Stable, consistent performance from day one.
- Responsiveness: Immediate feedback and quick resolutions.
- Ease of use: Card and app access streamline daily operations.
- Partnership: Direct relationship with a team that’s “always available.”
- Confidence: Assurance of food safety, compliance, and employee protection.
Recommendation
When asked how he’d describe Coram, Cruz summed it up simply: “Reliable, friendly, willing to help you out… always available when you need them.”
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