How Mohonk Mountain House Modernized Security Without Starting Over

Customer: Mohonk Mountain House
Industry: Hospitality and Resort
Use Case: Video surveillance, physical security, system modernization
Segment: Independent Luxury Resort / IT-Constrained Security Team

The Challenge: Legacy Limitations and Support Gaps

As a historic resort with over 750 staff and hundreds of acres to manage, Mohonk Mountain House needed a modern surveillance system that could keep up with operational demand. Their legacy system, Milestone, had become outdated, with poor support, unreliable mobile access, and frequent maintenance needs.

“We were managing our own servers and licensing with no real support,” said Bron Walis, IT Director. “When we lost footage from 100 cameras due to a server issue, that was the breaking point.”

The complexity and rigidity of their old system made even the most routine changes burdensome. Mohonk needed a solution that could scale, integrate with legacy infrastructure, and eliminate server headaches, all without disrupting operations.

The Solution: Fast Rollout, Flexible Tech

After researching multiple vendors and running a proof of concept, Coram quickly stood out. The platform allowed Mohonk to retain their existing cameras while adding modern AI features and eliminating on-prem servers.

“Setup took a day,” Bron said. “We plugged in the Coram box, added a few existing cameras, and everything just worked. It even auto-distributed cameras across servers, which saved us a ton of time.”

Coram’s facial recognition and license plate capture features gave the security team a powerful new layer of situational awareness. Meanwhile, other departments – from spa services to front desk – began using the system to support daily operations.

Unexpected Wins: Beyond Security

Coram proved valuable well beyond IT. The resort now uses alerts for everything from downed cameras to terminated staff re-entering the property, thanks to automated facial recognition alerts.

“If I’m not hearing complaints from staff, that’s a win,” said Bron. “And Coram’s alerting features make it even easier to stay ahead of issues.”

Even Coram’s AI-powered chat support impressed. “It actually worked. If it didn’t have the answer, it opened a ticket. That’s exactly how support should be.”

Why Coram?

✅ AI Without the Rip-and-Replace: Works with legacy cameras
✅ Fast Deployment: Full rollout in under a day
✅ Mobile Access That Works: Single login for desktop and mobile
✅ Reliable Support: AI chat plus responsive human backup
✅ Real-Time Alerts: From hardware issues to security incidents

What’s Next?

Mohonk continues to expand Coram across its sprawling campus, with plans for staff training and new cross-departmental applications in the coming months. The platform is now part of their long-term infrastructure strategy.

Would They Recommend Coram?

“Absolutely,” said Bron. “Despite a few hiccups with financing, Coram worked with us and delivered a system that’s flexible, reliable, and powerful. I’d make the same choice again.”