How Emerald Grande Replaced Camera Downtime With Real-Time Visibility
New cameras live in under a minute
No more biweekly reboots
Crowd and vehicle counts in seconds
A Mixed-Use Resort Tower Outgrowing a Patchwork of Camera Systems
Emerald Grande at HarborWalk Village sits on Destin Harbor in the Florida Panhandle, a single tower that runs as four properties at once: hotel rooms, full-time residences, timeshare units, and fractional ownership units, all managed by Harborwalk Hospitality. Over the years the building had collected a patchwork of systems: an original coaxial setup, then IP cameras added on top of it from a rotating cast of vendors.
The breaking point came when the vendor running most of their cameras got acquired and support fell apart. Systems would freeze, usually after a power flux, and need a reboot every couple of weeks. When one went down for good, the new owner's answer was "we'll get somebody out there," with no real timeline attached. For a property juggling hotel guests, full-time residents, and timeshare owners under one roof, with security already stretched thin, they went searching for a new physical security system.
Setup Speed and Uptime the Old Vendor Couldn't Match
Coram stood apart from all the vendors evaluated for the following reasons:
- Fast Camera Setup: Add a camera from a phone or laptop and see it live in under a minute.
- Remote Configuration: Aim, adjust, and lock in a camera from the ladder, no trip back to a monitor.
- Stable Uptime: Runs for weeks without a forced reboot, even through a power flux.
- AI Search: Search footage by attributes like clothing color instead of scrubbing tape.
- Flexible Cabling: Works over new runs and reused legacy lines, with a few wireless cameras where needed.
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From a Manual Clicker to Real Counts
With 127 cameras live and legacy systems being phased out, Coram now covers most of the video at the property, and teams outside security have started using it too.
- Track People by Description: Search footage for a specific person by clothing color instead of scrubbing hours of tape.
- Count Event Crowds: Mark a zone and measure how long people dwell there, like tracking a bandstand crowd during a live show.
- Measure Vehicle Traffic: Count cars through entrances and exits by hour to spot peak times.
- Staff to Real Demand: Use vehicle and crowd counts to plan staffing instead of guessing.
- Feed Marketing Analytics: Hand the same camera data to the marketing team for their own reporting.
The clearest change is that jobs which used to mean a clicker and a guess, like counting event crowds or timing entrance traffic, now run on real counts. The deeper change is that a property with four different kinds of residents under one roof finally has a camera system nobody has to babysit.
Adding a camera or an appliance is just so simple. I can do it from my phone or from PC. If I'm up on a ladder adding a camera, I can get it on there and thirty, forty-five seconds later it's usually viewable. Then I can adjust it, sight it in, lock it down, and move on to the next one.
